Shipping & Returns

 

 

Shipping

Centrally located in Perth, Autoline provides an unmatched delivery service throughout the Perth metro and beyond, including express country deliveries and next day services throughout the nation.

A team of five freindly and experienced drivers cover Perth’s metropolitan area 3 times a day. These delivery runs leave Canning Vale at 9.00am, 11.30am & 2.00pm Mon- Fri (also a preferred courier can be used if required).

Also available is a large range of freight services for country & eastern states orders which includes Star Track, Kalexpress, Logiwest, TNT, Toll Ipec, Australia Post, Sadleirs and many more...

 

 

Returns

We will not accept the return of a product without an Return Request Form with can be obtained by calling our office on 1300 310 310 or from our website. The product must be returned to us within 30 calendar days from the Return Request date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals and documentation that was delivered with the product.

Products sent by our freight company - we will send you details to call our freight company to pick them up from your place.

Return of Product for Warranty Claim
We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.

Where it is agreed that the claim is valid, a replacement or repaired product will be returned to you at our expense.

Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account.

Refunds or credit
Where a warranty claim is granted, any refund will include all delivery and cost of the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs.

No refund or replacement will be given until we have received the product from you. Refunds will be issued by cheque, EFT or a credit to your account.

Replacement
Where a replacement is agreed to after a warranty claim is granted, the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.